Hotspotter so slow or not working

What Wildbook are you working in?

What is the entire URL out of the browser, exactly where the error occurred?

Can you describe what the issue is you’re experiencing?
I’m not sure why, but hotspotter is working unbelievably slow. After trying to match, then says waiting for results for a long time. Then the platform says: attempting to fetch results, with no turn bar and then an hour later still has not returned anything.

I thought the problem was not having any animals individual IDs finished, so I did individually ID about 6 or 7 animals using the visual matcher. Then, I tried to run hotspotter again and it still was doing the attempting to fetch results seemingly stuck.

When we did this during the intial tutorial with 3 images it was really fast, then I thought, well, it has to go through these 8-9k images now and is just taking a long time. I’m going to let it run overnight and see if it can complete one match.

Can you provide steps on how to reproduce what you’re experiencing?
Encounters>View Approved Encounters>choose some encounter from the list> select a photo and click the dropdown start match>click owner of data:my data click match

Hi Eve,

I see what you’re seeing. Several matching jobs across your data set took 10 seconds to 2 minutes on 10/12 when I was testing. Today however there are a batch of failed jobs and jobs taking 20+ minutes. Currently we’re back to 1-2 minutes per job. I’m having our development team take a look and filing support ticket WB-1039.

Thanks,
Jason

Hi Eve,

We restarted the jobs, and they completed normally and quickly. Matching jobs should generally take 2-3 minutes before results return. Occasionally matches up to 20 minutes may occur when new data needs to be rebuilt into the system cache, and these may back up other jobs in he queue. If you kick off many jobs in a row, they will back up in a queue and take longer, even with our newer multi-lane\multi-threaded queue system. But 2-3 minutes is the general benchmark.

Please let us know if you see this situation again.

Thanks,
Jason