IA returns matches to blanks

Support
,
#1

In which Wildbook did the issue occur? ACW

What operating system were you using? (eg. MacOS 10.15.3) Win10

What web browser were you using? (eg. Chrome 79) Chrome latest

What is your role on the site? (admin, researcher, etc) Admin

What happened? When checking Match Results system returned a blank match with a score

Wildbook-for-Carnivores
Wildbook-for-Carnivores1903×937 347 KB

What did you expect to happen? no blanks

What are some steps we could take to reproduce the issue? Check out matches in the latest Lebala pack Sighting & related encounters

If this is a bulk import report, send the spreadsheet to services@wildme.org with the email subject line matching your bug report

#2

Two quick questions:

Can you please send a link?

Do you see this if you re-run the match?

This happens when the annotation matched against is no longer associated with an Encounter or an Individual but still used for matching, such as when an Encounter is deleted but the annotation remains in our database cache. This can be ignored, though we are working to prevent these from appearing.

We do have some logic to prevent some detectable instances of this, but there are some edge cases that may still get through, such as very old scan results or results where the Encounter was only very recently deleted.

If you’re able to reproduce this after re-running the scan, then this may be an edge case we can investigate and prevent in the future.

Thanks,
Jason

#3

Hi Jason

This issue seems to have disappeared.

If it shows again I shall capture more info.

Regards

Paul