In which Wildbook did the issue occur?
Spotting Giant Sea Bass
What operating system were you using? (eg. MacOS 10.15.3)
What web browser were you using? (eg. Chrome 79)
What is your role on the site? (admin, researcher, etc)
Over the last few months we have noticed an unusually high number of encounters submitted that are missing media (photos, video), but which clearly intended to attach media based on the comments. We are still receiving submissions with media, so we know it’s not a sweeping problem, but we are concerned that there’s some sort of frontend or backend bug that’s causing a subset of submissions to lose their media. In these instances, we always contact the submitter to see if they can email us the media, but we don’t typically get a response. So, we’re losing data.
What did you expect to happen?
All but very very few submissions should have attached media. When a user submits an encounter without media, they usually indicate as such in the comments (e.g., “we saw this giant sea bass at Casino Point, Catalina in about 50ft of water but it swam away too fast to get a picture”)
What are some steps we could take to reproduce the issue?
See a few examples of encounters where no media was attached, e.g., one, two, three
You could try doing a couple of test submissions. Also maybe review the website structure to see if anything was restructured since the WB7 rollout that would affect this?